Privacy Policy

This Privacy Policy explains how we collect, hold, use and disclose personal information through our website, enquiry forms and client engagements. In this policy, we, us and our means BimExa Pty Ltd. You means any person who visits our website, contacts us, submits an enquiry or engages our services.

1. Who We Are

BimExa Pty Ltd is a building design and interior design studio based in Sydney, New South Wales. We provide building design, interior design, project advisory and project coordination services for residential clients in New South Wales and across Australia.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our services, respond to enquiries and manage our business operations. The personal information we collect may include:

• Your name
• Your email address
• Your phone number
• Your project location
• Your project type and project stage
• Details about your proposed building or renovation project
• Communications between you and us
• Payment information, where applicable, processed through third-party payment providers

We may also collect other personal information that you choose to provide to us in connection with your enquiry or project.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit an enquiry through our website
• Contact us by email or phone
• Attend a discovery call or meeting
• Engage our services under a proposal or written agreement
• Provide information during the course of a project

We may also collect limited information automatically through website technologies such as cookies and analytics tools, as described in clause 8.

4. Why We Collect, Hold and Use Personal Information

We collect, hold and use your personal information to:

• Respond to your enquiry
• Assess whether we can assist with your project
• Provide building design, interior design, advisory and project coordination services
• Prepare proposals, agreements and project documentation
• Communicate with you about your enquiry or project
• Process payments where applicable
• Comply with our legal, professional and regulatory obligations
• Improve our services, systems and website

We will not use your personal information for a purpose unrelated to these activities unless you have consented, or we are otherwise permitted or required to do so by law.

5. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your personal information to third parties where reasonably necessary to operate our business or provide our services, including:

• CRM and project management platform providers, including Dubsado
• Email, file storage and business communication providers, including Google Workspace
• Website hosting and contact form providers, including Squarespace
• Payment service providers, where applicable
• Professional consultants, contractors or advisers involved in your project, where authorised by you or reasonably necessary to provide our services
• Government authorities, regulators, courts or other bodies where required or authorised by law

We take reasonable steps to ensure that third parties who handle personal information on our behalf do so in a manner consistent with applicable Australian privacy law.

6. Storage, Security and Overseas Disclosure

We store personal information using secure electronic systems and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure.

Some of our third-party service providers may store or process personal information outside Australia, including in the United States. This may occur in connection with website hosting, cloud storage, communications, CRM systems and project administration.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that appropriate safeguards are in place, having regard to the nature of the information and the services provided.

7. Retention of Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, and to comply with legal, accounting, insurance and record-keeping obligations.

When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.

If you request deletion of your personal information, we will consider your request and delete the information where reasonably possible, subject to any legal, contractual, insurance or record-keeping obligations.

8. Cookies and Analytics

Our website may use cookies and analytics tools, including Google Analytics, to help us understand how visitors use the website and to improve website performance and user experience.

These tools may collect information such as browser type, device information, pages visited, time spent on the website and general location data derived from IP address. In most cases, this information is not used by us to directly identify you.

You can usually control or disable cookies through your browser settings. If you disable cookies, some features of the website may not function properly.

9. Access and Correction

You may request access to the personal information we hold about you, and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details in clause 13. We may need to verify your identity before processing your request. We will respond within a reasonable time.

10. Project Photography and Marketing Use

We may wish to photograph or document a project, including design concepts, renders, drawings or completed work, for use in our portfolio, website, publications or social media.

We will only use project photography, renders or identifying project details for marketing purposes where we have obtained the client's prior consent, which may be sought separately under a service agreement or other written consent process.

We will not publish a client's personal contact details, full residential address or financial information as part of marketing material.

If consent is withdrawn, we will stop using the relevant material for future marketing within a reasonable time. This does not require us to recall or remove material already printed, published or distributed before the withdrawal request was received, where that is not reasonably practicable.

11. Email Communications and Marketing

If you provide your email address to us, we may use it to communicate with you about your enquiry, project or our services.

If we send marketing communications, including newsletters or updates, we will do so in accordance with the Spam Act 2003 (Cth) and, where required, with your consent.

You can opt out of marketing communications at any time using the unsubscribe link in the message or by contacting us directly. Opting out of marketing communications will not affect service-related communications about an active enquiry or project.

12. Links to Third-Party Websites

Our website may contain links to third-party websites or platforms, including client portals or external service providers. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing personal information.

13. Contact, Complaints and Further Information

If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

If you make a complaint, please include enough detail for us to understand the issue. We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be made available on our website. By continuing to use our website or services after an updated version is published, you acknowledge the updated Privacy Policy will apply to the handling of personal information from that date, to the extent permitted by law.

15. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia.